Questions & Answers

Write us an e-mail via the form, or just send us directly.



    D174, Phase 8B, Sector 74,
    Indl. Area, SAS Nagar (Mohali), PB 160103

    Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.

    Frequently Asked Questions

    Can I send gifts online in India?

    Yes, and it’s easy as well with Rose N Petal. We have a bespoke collection of flower bouquets and floral arrangements to suit the requirements of any special occasion.

    Why Choose Rose N Petal to send gifts online?

    Rose N Petal stands apart from other online flower shops in India due to our love for flowers and commitment to exceeding customer expectations. Whether it be an infinity rose, orchid flower plant, or a giant flower bouquet, you can expect to receive the freshest flowers at the best market prices.

    I forgot to add an item to my order, what do I do?

    Contact us if you need to add, remove or change items from your order.

    Do you have a retail shop in India?

    No, we are an online florist, catering to corporate, personal floral & gifting needs or fresh cake with same-day delivery, fixed time & midnight delivery options.

    To which locations do you deliver in India?

    Customers based all across India are welcome to order flowers, gifts or cakes from our online shop. We provide same-day as well as midnight and morning deliveries within India. For more information, contact us today!

    Do I have to register to make a purchase?

    Yes, you need to register. Alternatively, you can place your order by logging in through alternatives such as Facebook, and Google Accounts to log in directly. In all cases, we’ll need to collect your email address and phone number to facilitate delivering your order. But we advise you to register as your account comes with a range of benefits and handy tools; it allows you to manage your current orders, you’ll be able to receive members-only exclusive offers, and will get quicker support from our customer care team.

    The order I received was not acceptable, how can I contact you?

    Please contact us through one of our support channels, our customer care representative will help you out with any order-related issues/inquiries you have. Also, you can contact us on our WhatsApp numbers at +91 7355080808 / +91 9888141097

    I need help ordering online

    Browse through our website and select one or more of our products that you wish to buy. Once you’ve made your choice, add the specific products to the shopping cart and select a delivery date. You can also mention any special instructions to customize your product at this stage. Once it’s done, simply checkout, enter your delivery information and make the required payment.

    Do you call the recipient?

    In some cities and cases, our delivery agents will need to call the recipient first even if the address is complete to check their availability and to make sure there are no restrictions in the area.

    Do you offer promotions?

    Yes, we do! Make sure you register with us and download our application on Apple Store or Google Play to be notified upon launching any promotional campaign.

    How can I check on my orders?

    Please contact us through one of our support channels, our customer care representative will help you out with any inquiries you have. Also, you can contact us on our WhatsApp numbers at +91 7355080808 / +91 9888141097

    Do you offer cash on delivery?

    No, we are SORRY, we do not accept COD.

    Can my order be delivered if I don’t know the exact address of the recipient?

    Of course! You have done your part to make someone happy, so let us handle the rest! As long as you can provide us with the correct mobile number to reach the recipient, we will contact them to arrange the best location and time of delivery (we promise we won’t ruin the surprise either). Alternatively, you can also provide us with a Google Map link to be placed under the recipient's address details even if you don’t know the exact delivery details.

    What cards do you accept?

    We accept all major credit or debit cards such as Visa, MasterCard, and American Express. We also accept payments through Digital Wallets.